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It sets out a harmonised Code of Conduct on the use of computerised reservation systems (CRS) to ensure fair competition and protection of consumers’ rights.
It applies to air transport (and to rail transport when this is combined with a flight).
System vendors* must not:
attach any unfair or unjustified conditions on airlines or on their own subscribers;
prevent an airline from using other reservation systems, including its own internet booking service and call centres;
reserve any specific loading or processing procedures for one or more participating carriers.
System vendors must:
load and process data provided by airlines with equal care and timeliness;
publicly disclose the extent of a direct or indirect capital holding they have in an airline or vice versa;
provide a principal display for each individual transaction through its CRS;
clearly identify in the display any airlines that are banned from flying within the EU;
process personal data only for the purposes (making a reservation or issuing a ticket) for which they were given;
submit an independently audited report on their ownership structure and governance model every 4 years.
System vendors may make available marketing, booking and sales data, provided these are offered on a non-discriminatory basis to all participating carriers and do not identify the customer.
If system vendors in a non-EU country discriminate against EU carriers, the European Commission may require vendors operating in the EU to apply the same treatment to that country’s airlines.
The Commission may impose fines not exceeding 10 % of the previous year’s total turnover on companies which intentionally or negligently fail to comply with the legislation.
In 2009, the Commission adopted an explanatory note explaining how it interprets the concept of a ‘parent carrier’ which may be able to have a decisive influence on the running of the system vendor's business.
* System vendor: any body and its affiliates responsible for operating or marketing a CRS.
Regulation (EC) No 80/2009 of the European Parliament and of the Council of 14 January 2009 on a Code of Conduct for computerised reservation systems and repealing Council Regulation (EEC) No 2299/89 (OJ L 35, 4.2.2009, pp. 47-55)
Explanatory note with regard to the definition of a parent carrier in Regulation (EC) No 80/2009 of the European Parliament and of the Council on a Code of Conduct for computerised reservation systems and repealing Council Regulation (EEC) No 2299/89 (OJ C 53, 6.3.2009, pp. 4-6)
last update 21.04.2016
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