Best Practice

Zaragoza Citizen Card

Zaragoza, Spain (2011)

Scale: Beyond City Level

The "ZCC" is an all-in-one key to access a wide number of public services.

From the city hall perspective, it solved two main challenges:
1. fostering inhabitants of the city to register as citizens to increase city founding from the national government.
2. the card is a cash flow generator for the municipality, in a contex, 2011, where many cash flow tensions were present due to the crisis.
From the citizen perspective, the ZCC addresseed the challenge of fragmented service delivery leading to multiple cards and unstructured offer.
It also helped policy makers to solve the challenge of not being able to easily define smart pricing policies.

The "ZCC" is an all-in-one key to access a wide number of public services with the following functions:

Through co-creation sesions in the Open Urban Lab (www.openurbanlab.com) involving citizens to collect new ideas and services to be added to ZCC

Want to learn more about the lessons learned, financial details and results?

Planning time: 6 months to 1 year

Implementation time: 6 months to 1 year

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